Shipping policy

At Tribal Handicrafts, every product is handcrafted with care. We strive to ensure your order reaches you safely and that any issues are resolved fairly and efficiently. Due to the handcrafted and fragile nature of our products, certain variations and limitations apply.

Shipping Information

Standard Shipping

We offer delivery across India through our trusted logistics partners. Every product is carefully and securely packed to help ensure it reaches you in excellent condition.

Estimated Delivery Timelines

As many of our products are handcrafted, delivery timelines vary depending on the type of product:

  • Home Décor & Small Accessories: Typically 2–7 business days
  • Furniture & Large Customized Products: Typically 14–25 business days
  • Made-to-Order & Customized Products: Delivery timelines will be communicated at the time of order confirmation.

Delivery timelines are estimates only and may vary due to production schedules, courier delays, weather conditions, public holidays, or other unforeseen circumstances beyond our control.

Customers are responsible for ensuring that ordered furniture can pass through doorways, staircases, elevators, and other access points at the delivery location.

Return & Exchange Policy

Due to the nature of handmade furniture and décor, we do not offer returns for change of mind. Exchange requests may be considered only under specific circumstances.

Eligible Cases

An exchange request may be considered if:

  • The product received is damaged during transit.
  • The product has a significant manufacturing defect.
  • An incorrect product has been delivered.

Requests must be submitted within 48 hours of delivery.

Eligibility Requirements

To be considered for an exchange:

  • The product must be unused.
  • The product must be returned in its original condition and packaging, where applicable.
  • A complete and continuous unboxing video is mandatory.
  • Clear photographs or videos showing the issue must be provided.
  • The order number and a brief description of the issue must be shared.

Failure to provide sufficient evidence may result in rejection of the claim.

How to Request an Exchange

Please contact us with all required supporting information:

Email: support@tribalhandicrafts.co.in
WhatsApp: +91 9251126381

Approval & Resolution

All exchange requests are reviewed individually and are subject to approval by Tribal Handicrafts.

If a claim is approved, we reserve the right to:

  • Repair the product;
  • Replace the product; or
  • Offer another appropriate resolution where applicable.

Tribal Handicrafts reserves the right to repair or replace the product before issuing any refund. Refunds will be considered only where repair or replacement is not reasonably possible.

We reserve the right to reject any claim that does not satisfy our eligibility requirements or cannot be reasonably verified.

Non-Returnable / Non-Exchangeable Items

Returns or exchanges will not be accepted for:

  • Change of mind.
  • Natural variations in wood grain, carving, colour, texture, finish, marble, cane, resin, fabric, or other natural/material characteristics.
  • Minor colour differences caused by screen or display settings.
  • Minor size or dimensional variations of up to approximately 5%.
  • Handmade irregularities that are inherent to handcrafted products and contribute to their uniqueness.
  • Incorrect size, dimensions, colour, finish, or specification selected by the customer.
  • Products that cannot fit through the customer's doorways, staircases, elevators, or other access routes.
  • Products damaged due to misuse, improper handling, installation, modification, negligence, or normal wear and tear.
  • Customized, personalized, special-size, or made-to-order products once production has begun.
  • Any cracking, breaking, chipping, shattering, or other damage to mirrors or glass occurring during transit, delivery, unloading, handling, installation, or after delivery. Tribal Handicrafts does not assume responsibility for mirror or glass damage, including damage discovered at the time of delivery.

We strongly recommend inspecting your order immediately upon delivery and handling fragile components such as mirrors and glass with appropriate care.

Where permitted under applicable law, shipping, return shipping, packaging, handling, payment processing, or other related costs may be deducted from any approved refund, credit, or settlement.

Cancellation Policy

Cancellation requests may be considered only if the order has not yet been shipped from our warehouse.

Customized, personalized, special-size, or made-to-order products cannot be cancelled once production has started.

All cancellation requests are subject to review and approval by Tribal Handicrafts.

To request a cancellation, please contact:

Email: support@tribalhandicrafts.co.in
WhatsApp: +91 9251126381

Refund Policy

If a cancellation or refund request is approved, the refund will be processed to the original payment method within 25 working days.

Refund timelines may vary depending on your bank or payment provider.

Please note:

  • Shipping charges, if applicable, are non-refundable unless the error is on our part.
  • Refund eligibility and approval remain subject to the terms of this policy and applicable law.
  • Tribal Handicrafts reserves the right to refuse a cancellation or refund request where permitted by applicable law.
  • Where an approved claim can reasonably be resolved through repair or replacement, Tribal Handicrafts may choose repair or replacement instead of a refund.

Important Notes

  • Handmade products may exhibit natural variations in wood grain, carving, colour, texture, finish, and dimensions. Such variations are inherent to handcrafted products and are not considered defects.
  • Exchange or refund requests arising from natural variations, misuse, improper handling, normal wear and tear, or customer-selected specifications are not eligible.
  • Customers should inspect their order immediately upon delivery and report any eligible concerns within the applicable time period.
  • A complete and continuous unboxing video is strongly required for verification of transit-damage claims and is mandatory for exchange consideration.
  • For furniture purchases, customers are responsible for ensuring that the product can be safely transported through all access points at the delivery location.

Contact Us

For any questions regarding shipping, exchanges, cancellations, or refunds, please contact us:

Tribal Handicrafts

Email: support@tribalhandicrafts.co.in
WhatsApp: +91 9251126381