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 🚚 Tribal Handicrafts – Delivery Network & Shipping Policy

At Tribal Handicrafts, we deliver handcrafted excellence across India—safely, securely, and with utmost care.

🇮🇳 Nationwide Delivery Coverage

We proudly deliver to 18,000+ PIN codes across India, covering ~95% of the country through our trusted logistics partners. For any PIN code queries, reach us at:

📞 +91-9166443900

📧 support@tribalhandicrafts.co.in

We’ll help you find the closest serviceable PIN code or alternative delivery solution.

⏳ Delivery Timelines

Since delivery timelines may vary based on product type (e.g., carved furniture, wall décor, custom-made pieces), we recommend confirming the estimated timeline if your order is time-sensitive.

We're committed to delivering every handcrafted piece in perfect condition—from our artisans to your doorstep.

 Warranty Policy — Tribal Handicrafts

At Tribal Handicrafts, every piece is crafted with care, tradition, and durability in mind. Our warranty reflects our commitment to quality and your satisfaction.

✅ Warranty Coverage

1. Material Quality & Construction

We provide a 2-year warranty on:

Sturdiness, construction, and durability of our handcrafted wooden products made from 100% real plantation wood.

Termite-resistance on all treated wood pieces.

2. Finish & Hardware

Premium hardware including hinges, channels, and fittings sourced from trusted licensed vendors comes with a 1-year warranty.

Our metal pieces use high-quality electrostatic coating and polish designed to prevent rust and enhance longevity.

If you ever face an issue with your Tribal Handicrafts product, simply get in touch with us with relevant photos or videos. We’ll guide you toward the best solution — whether it's repair, replacement parts, or a full replacement (depending on the nature of the issue).

❌ Warranty Exclusions

Our warranty:

Is non-transferable and valid only for the original purchaser.

Covers issues arising from normal, intended use of the product.

Does not cover:

Damage caused by negligence, accidents, misuse, or modifications

Wear and tear from abnormal or commercial use

Damage due to improper handling after delivery

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🔁 Replacement & Resolution Policy

We put our heart into every Tribal Handicrafts creation, and we want you to love it from the moment it arrives. If something isn’t perfect, we’re here to help.

📩 Reporting an Issue

If you find any defect, damage, or quality concern:

Call/WhatsApp us at +91-9166443900 within 48 hours of delivery.

Share clear photos or a video of the issue.

A full unboxing video is mandatory for processing any request — this helps us resolve concerns quickly and fairly.

We’ll review your submission and respond with the next steps within 48 hours.

🔧 How We Resolve Issues

1. On-Site Repair (Preferred)

If the issue can be fixed on-site, we’ll arrange a technician visit as a priority to avoid the need for pick-up.

2. Replacement

If on-site resolution isn’t possible, we’ll offer:

Full replacement

or

Partial replacement (depending on the type of issue)

📦 Replacement & Pickup Process

For replacements:

The product must be carefully repacked in its original packaging for safe return transit.

A replacement will be dispatched once the product is packed and ready for pickup.

📌 Important Notes

Unboxing video is mandatory for all resolution requests

We do not offer full refunds

Orders cannot be cancelled after dispatch

Our team is committed to making your Tribal Handicrafts experience smooth, transparent, and satisfying